Service Level Agreement

Template — have counsel review before launch.

Commitment

99.99% monthly uptime on compute, GPU and hosting services, measured per service.

Credits

Below 99.99%: 10% of the monthly fee per full 0.1% shortfall, capped at 100%, applied as account credit on request within 30 days.

Exclusions

Scheduled maintenance (announced 72h ahead), customer-side faults, and force majeure.