Contact
Four channels. A person on every one.
Pick the one that matches the problem and it lands with someone who can fix it. No chatbot, no deflection.
status all systems operational support 24×7 · 37ms median api response sales [contact email]
Sales
Volume pricing, multi-GPU nodes, a region you need that we don't have yet, invoiced billing.
Replies within one business day
Support
Anything about an existing account or service. Tickets are routed to the engineer on shift, not a tier-one script.
24 × 7 · first response in under an hour
Security
Found a vulnerability in the panel, the API or our infrastructure? We'd rather hear it from you first.
Acknowledged within 24 hours
Abuse
Spam, phishing, attack traffic or infringing content coming from our network.
Triaged around the clock
Registered office
[Company Legal Name][Registered Address]
[contact email]
Legal notices go to the registered office. For anything time-sensitive, use a channel above — post is read weekly.
Questions
Do you offer phone support?
Not as a first channel — a ticket with the service ID and a log line gets you to the right engineer faster than a phone tree would. If a call is the right next step we'll schedule one from the ticket.
I'm not a customer yet — where do pre-sales questions go?
Sales, by email. Include the region and the workload and you'll get a straight answer, not a discovery call.
Can I get a signed SLA or DPA?
Yes. The standard SLA applies to every account; a countersigned copy, a DPA or a vendor questionnaire goes through sales.